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What will happen with my claim?


Your claim will be forwarded to an approving ESP Delegate.
 
On receipt, it will be checked for completeness. If you have not completed all relevant sections or attached all necessary supporting documentation, you will be required to do so.
 
The claim will also be checked to ensure it has been made no later than six months after the first day of continuous Defence service for which the claim is made. Unless this requirement is waived by the Director, Deputy Director or Assistant Director of the ESP Scheme, claims that are made more than six months after the first day of service will only be eligible for payment for any part of the claim period that occurred within six months of the claim being made. However, you may request a waiver of this six month limitation period.
 
Late submission claims, for which a waiver is sought, must be forwarded with justification to the Director of the ESP Scheme for consideration of a waiver.
 
Your Reservist's periods of service, as detailed on the claim form, will also be verified.
 
What does the Delegate do

The approving ESP Delegate will consider whether the eligibility criteria for payments under the ESP Scheme have been met. The delegate should make a decision within 30 days of receiving the completed claim. The delegate may:
  • approve the claim;
  • refuse the claim;
  • request further information in relation to the claim;
  • refer the claim to the Director of the ESP Scheme for advice; or
  • refer the claim to the Director of the ESP Scheme for adjudication.